Community Forum

changing my bundle, getting prices for bundles

susiemargaret
Frequent Visitor

changing my bundle, getting prices for bundles

hi --

 

i have a bundle with home security included, but i'm considering dropping the home security part.  before i do, tho, i want to find out the prices for other bundles for existing customers.

 

whenever i try to find info on this, i get a stock response that i have to contact someone.  so here i am, hoping to contact someone.  i'd be very grateful for help.

 

thanks very much -- susie margaret

ComcastMichael
Official Employee

Re: changing my bundle, getting prices for bundles

Greetings, @susiemargaret! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize for the delay in response and appreciate your patience. You certainly have come to the right place for trying to make changes to your account. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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susiemargaret
Frequent Visitor

message to comcast michael does not get "sent"

hi --

 

i had an inquiry here, and comcast michael answered it, and said to click on his name and send him a personal message.  so i did that.  but when i pressed "send," it won't go, it says something like "ticket authentication failed."  i have no idea what that means, how to fix it, or what to do now.

 

help!  thank you.

ComcastChe
Official Employee

Re: message to comcast michael does not get "sent"

Hi @susiemargaret, and thank you for following up to let us know you're having issues while trying to send a private message. I'd be happy to step in on behalf of @ComcastMichael to see how I can help. 

 

Please click on this link to ensure you are logged in before sending a private message. From there, please send a private message by clicking on my name, "ComcastChe," and then click send a message. Please include your first and last name and the numbers associated with your service address. 

 

If that doesn't work, please reply here to let us know, and we can go from there. I look forward to chatting with you!


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kressmichael
New Poster

Re: changing my bundle, getting prices for bundles

I am looking to change plans/look at deals as well. When I click on the "Change Plan" link in the XFINITY App or on the XFINITY website it loads a "We're Sorry" site (https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us) can anyone send me a patch or figure out why I am getting this error? Thank you.

susiemargaret
Frequent Visitor

Re: changing my bundle, getting prices for bundles

well, good luck, is all i can say.

 

i eventually got a response from one of the comcast employees who monitors the site, and he sent me to a link to send him a private message with more info on my acct, but when i tried to send the private message, it wouldn't send.

 

so then i posted another Q about not being able to respond to HIS response to my earlier message, and i haven't heard anything about EITHER message yet.

 

comcast has worked hard to maintain its reputation as having terrible customer service.  i hope you get more help than i did.  i'm sorry for your troubles.

ComcastChe
Official Employee

Re: changing my bundle, getting prices for bundles

Thanks for posting to the Xfinity Forum, @kressmichael, my team can help if you're not able to make the changes online after you login to your account. From what I understand, this error is triggered depending on the types of changes you are trying to make to your account. If additional information is needed, then typically you'd be directed to call in or reach out on chat to finalize the process. To get started, please send a private message with your full name, (and the account holder's name if different than you) and the numbers associated with your service address. To send me a message, click on my name, "ComcastChe," then click send a message. 


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ComcastChe
Official Employee

Re: changing my bundle, getting prices for bundles

Hi, @susiemargaret. I'm sorry for the experience you've had. I want to help make your experience better. I replied to your post, with instructions on how to send a private message so we can help. Can you please review the post and let me know if you are successful this time? I'd be happy to help!


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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susiemargaret
Frequent Visitor

messages

hi, comcast che --

 

i've just sent you a private message with my voluminous fussing.  thank you for responding.

ComcastChe
Official Employee

Re: messages

You're very welcome! No worries, you can fuss at me as much as you need to as long as you know we are here to help. Chat with you soon! 🙂 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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