well, good luck, is all i can say. i eventually got a response from one of the comcast employees who monitors the site, and he sent me to a link to send him a private message with more info on my acct, but when i tried to send the private message, it wouldn't send. so then i posted another Q about not being able to respond to HIS response to my earlier message, and i haven't heard anything about EITHER message yet. comcast has worked hard to maintain its reputation as having terrible customer service. i hope you get more help than i did. i'm sorry for your troubles.
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