About susiemargaret

hi, all --   i tried this fix, and it worked great.  one time.  and it didn't work the next time i tried.  plus the HBO max captions don't stay on if you leave HBO max and go to something else.   the only answer i've gotten so far from comcast is that this is HBO max's problem, not comcast's.  it's pretty hard for me to believe that comcast can't swing any weight around with HBO max (comcast owns NBC, for goodness sake, they're not exactly the corporate equivalent of a mom-and-pop TV repair shop).   sigh. ... View more

hi, comcast che --   i've just sent you a private message with my voluminous fussing.  thank you for responding. ... View more

well, good luck, is all i can say.   i eventually got a response from one of the comcast employees who monitors the site, and he sent me to a link to send him a private message with more info on my acct, but when i tried to send the private message, it wouldn't send.   so then i posted another Q about not being able to respond to HIS response to my earlier message, and i haven't heard anything about EITHER message yet.   comcast has worked hard to maintain its reputation as having terrible customer service.  i hope you get more help than i did.  i'm sorry for your troubles. ... View more

hi --   i had an inquiry here, and comcast michael answered it, and said to click on his name and send him a personal message.  so i did that.  but when i pressed "send," it won't go, it says something like "ticket authentication failed."  i have no idea what that means, how to fix it, or what to do now.   help!  thank you. ... View more