Frequent Visitor
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9 Messages
Xfinity’s endless loop
For 15 months I’ve been calling! Customer service says a tech has to come out.. ok.. tech say yes we see the problem and has to go to maintenance...it not your house it in the lines...and the process stops there... we’ll I’ve Had 20-25 maybe 30 techs at my house over that time.. still not fixed,, tv phone, cut out and internet is unusable.. and I never receive a phone call back..you are purposely ignoring me and stealing my money! why! I want to know why! I deserve to know why! And I’ve paid for a straight answer! But I’ve only been given 200 hours of we’re sorry.. and appreciate your business!!
CCAmir
Gold Problem Solver
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7.2K Messages
3 years ago
Hello AudioBerg, thank you for reaching out to us here with this concern. It sounds like you've been through quite a bit with trying to get this issue resolved. Please allow me the opportunity to look into this for you, with COVID around we all need our services to work as designed. For further assistance could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?
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AudioBerg
Frequent Visitor
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9 Messages
3 years ago
try again
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Again
Expert
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30.4K Messages
3 years ago
Your post has been removed to a secure and hidden area for violating the Forum Guidelines and the Acceptable Use Policy. If you are not familiar with these, please review them. [abbreviated profanity]
https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/m-p/3115028#M1
https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2
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AudioBerg
Frequent Visitor
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9 Messages
3 years ago
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AudioBerg
Frequent Visitor
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9 Messages
3 years ago
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Again
Expert
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30.4K Messages
3 years ago
Did you send a private message as requested?
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user_PeterC
Contributor
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150 Messages
3 years ago
Hello @AudioBerg, I do see you have spoken to a few of my colleagues through private message previously. I do ask that we continue our conversation there so we can continue to assist you. You can send me a private message by clicking on my name "ComcastPeter" and then clicking on the "Send a message" button.
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AudioBerg
Frequent Visitor
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9 Messages
3 years ago
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user_PeterC
Contributor
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150 Messages
3 years ago
@AudioBerg I do see we have replied to your last private message you sent to us and we look forward to your next private response. Although, I can definitely understand your skepticism and frustration, but since we've been discussing specific information related to your services and account, I would need you to continue to work with our team via private message. Otherwise, you can also reach out to one of our other support teams by selecting an option at https://www.xfinity.com/support/contact-us.
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AudioBerg
Frequent Visitor
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9 Messages
3 years ago
So now your, ignoring me again, refuse to fix my issues.. and now your supervisor is avoiding me too.. I want a manager to call me.. not ASAP but immediately.. this is unacceptable!
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