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Xfinity box fried my TV

martin_l
Regular Visitor

Xfinity box fried my TV

Last night while watching my TV, all of a sudden there was a bunch of crackling noise, the screen froze for a few seconds, the screen then displayed a bunch of colored horizontal lines, and finally the screen went black.  I turned the TV off and on again.   The power LED light comes on but the screen is dead; nothing displays.  It is not a situation where it isn't receiving any input signal; the screen is dead.  Even without an input signal, it should display the TV setup/input settings/menu.  I then noticed that my cable modem was indicating that there was no service.  I went to Comcast's website and found a notice that maintenance was being done during this time.

 

I am as sure as possible that the maintenace caused some voltage or other damaging signal to be sent from the Xfinity box through the HDMI cable and fried my TV.  I have researched that while this is not a common occurence, it is possible.

 

I contacted Comcast but they refuse to acknowledge not only that their equipment damaged my TV but that it is possible for this to happen.  The likelihood of this being a cooincidence that my TV screen burned up at this exact moment is infinitesimal.

 

I would like to escalate this to whoever is appropriate and file a damage claim.  Has anyone else had a similar experience and received any compensation from Comcast?

martin_l
Regular Visitor

Re: Xfinity box fried my TV

I find it curious that while my post has 56 views, it has no replies, and particularly no replies from Comcast.  Comcast seems to be replying to all the other posts.  Again, they refuse to acknowledge any responsibility here.

Rustyben
Expert

Re: Xfinity box fried my TV

do you have other devices attached to the TV directly? do they work when that input is selected? is it a smart TV connected to the internet? if so, do the apps work?



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martin_l
Regular Visitor

Re: Xfinity box fried my TV

As I said NOTHING displays on the screen regardless of input source.  The screen is fried.

ComcastKatieMS
Official Employee

Re: Xfinity box fried my TV

Hello @martin_l. Thank you very much for bringing this to our attention. We would definitely not want to be the cause of any damage in your home, and we take situations like this very seriously. Can you please send me a private message with your first and last name so we can get this taken care of together? To send us a private message, please click on my name <ComcastKatieMS>, then select "Send a Message" on the right side.


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Rustyben
Expert

Re: Xfinity box fried my TV


@martin_l wrote:

As I said NOTHING displays on the screen regardless of input source.  The screen is fried.


is there normally a power on LED visible on the front of the TV? sometimes it is the 'brand' logo for the TV. if so does it turn on? have you tried pressing the TV set's physical power button? tried the TV on a different known-good AC outlet to see if the TV works on another AC outlet?



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martin_l
Regular Visitor

Re: Xfinity box fried my TV

If you are going to a reply to my post, please read my initial post first.  I clearly said that the power LED is on.  It is NOT a problem with power to the TV.   I will say again for the third time, the screen is DEAD.  Thanks for trying to help but I am working with Comcast on a damage claim. 

Rustyben
Expert

Re: Xfinity box fried my TV


@martin_l wrote:

If you are going to a reply to my post, please read my initial post first.  I clearly said that the power LED is on.  It is NOT a problem with power to the TV.   I will say again for the third time, the screen is DEAD.  Thanks for trying to help but I am working with Comcast on a damage claim. 


speaking as a tech, the panel is dead. what leads you to believe a set top box caused it? 



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