I purchased Xfi pods last year and they did not work as expected for my house. I returned them to an Xfinity store on 8/26/20 and the employee told me that I would see a refund in 1-2 billing cycles. I never received a credit so I called. I was told I had to fill out the return form but the 90 day return policy had expired. I had already returned the pods within the 90 day return window. Nobody on the phone seems to understand my issue nor been able to help me. The pods are not cheap and I don't understand after returning them to a store why I haven't received a refund.
Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear the experience regarding your xFi Pods return especially since our agent back in August mentioned you would receive a credit within 1-2 weeks. We definitely want to make good on our word and I'd now like to take a closer look at the situation to see what options we have to help! To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!