New Poster
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1 Message
Xfi Gateway has not shipped out yet.
I Ordered Xfi complete 3 weeks ago and the gateway modem still hasn't shipped out yet.
New Poster
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1 Message
I Ordered Xfi complete 3 weeks ago and the gateway modem still hasn't shipped out yet.
frustrated1971
New Poster
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2 Messages
3 years ago
Same... THEY called me on Christmas Eve to upgrade... Charged my bill but didn't send it.. Called on the 7th, and they were going to sent overnight for Saturday... STILL hasn't shipped. .....
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XfinityJosephA
Official Employee
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1.1K Messages
3 years ago
Hi, @cpgrad, I'm sorry you have not received the modem yet. I will be more than happy to follow up on this equipment. Please click on my name and use the send message option to send your name and service address. This will allow me to check on this order.
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CCChe
Official Employee
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6.9K Messages
3 years ago
Hi @frustrated1971! I'm sorry to hear this. I wanted to see if you have received your modem yet? If not, I'd be happy to check the order's status and ship a new one if necessary. If you still need help, send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.
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Johnpanepinto03
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1 Message
3 years ago
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