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XFINITY packages UNABLE TO VIEW THEM

glenn-ho
Contributor

XFINITY packages UNABLE TO VIEW THEM

Xfininity does not offer any existing comcast customer the ability to view any other plans. You can only call them to discuss what is available. That means you need a pen and paper to jot down the differences between plans and to review and decide what exactly is available. SAD that the largest internet and cable company in the USA can not send you anything that you can sit and compare what exactly is the differance between available plans. I MEAN REALLY COMCAST HOW ARCHAIC AND SECRETIVE. SEEMS THAT YOU DO NOT HAVE TO DISCLOSE PRODUCTS AND PRICES LIKE ALMOST EVERY OTHER COMPANY.  WHY DOESNT THE FEDERAL TRADE COMMISION GET INVOLVED.

ComcastJosephW
Official Employee

Re: XFINITY packages UNABLE TO VIEW THEM

Hello and Happy Wednesday! I hope you’re having a great start to the week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the frustrations in regard to our online Offers not being displayed for you and we will certainly be sure to pass forward your feedback to help improve the customer experience all around. Our promotions are constantly changing however, our Digital Care Team can also provide you with the most up to date offers and put in writing all the information you need!

 

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!


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glenn-ho
Contributor

Re: XFINITY packages UNABLE TO VIEW THEM

sent a private message a few minutes after you posted Joseph .