Community Forum

Unlimited data unavailable

strmshdw
New Poster

Unlimited data unavailable

Will a support person assist me in configuring unlimited data for my account?  It shows "Temporarily unavailable The product you’re interested in isn’t available for purchase at this time. " and I have seen others have success with assistance.

 

-thx

Gottahavit
Regular Contributor

Re: Unlimited data unavailable

I was getting this because I live in one the "grace period" states where the cap doesn't kick in until march.  I opted to get xFi complete which includes unlimeted and costs less

Again
Expert

Re: Unlimited data unavailable

@strmshdw 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastMorgan
Official Employee

Re: Unlimited data unavailable

Hi, strmshdw. Good afternoon, thanks for posting! I can definitely help you add unlimited data to your account. You came to the right place for help. 🙂 Please send me a PM with your first and last name, we will go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!