KPierce10's profile

New Poster

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1 Message

Tuesday, February 9th, 2021 5:00 AM

Closed

Unlimited Data with own equipment?

Hey there.

 

Could I please get unlimited data added to my account? I've tried to add it myself and get this:

 

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

 

Thank you!

 

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Official Employee

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3.4K Messages

4 years ago

I would be happy to assist you with the current promotions to have unlimited data added to the account. I know even in my own household our data usage has increased and changed a lot since I am working from home and my kids are remote learning. You can monitor your data usage using your MyAccount app and with our Data Usage Center with the link: https://comca.st/2Ncfpzq. You can learn more about our packages with the link: https://comca.st/36XyGf2. To assist you further please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastDena), then click "Send a message". Thank you for your continued patience, and I hope to hear from you soon!

Expert

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31.8K Messages

4 years ago

@KPierce10 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Official Employee

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3.2K Messages

4 years ago

We want to thank you for reaching out to the Community Forum for support with your Internet Connectivity issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

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