Hi @Jcureno, thank you for reaching out to our Xfinity forums. I am happy to know you utilize the online application and or website to make changes to your account. Some changes would need to be done with a specialist for security reasons as well as making sure the account is eligible for certain changes like upgrading or downgrading services as well as moving.
I ust want to upgrade my internet speed, Iknow it's available in my area and I know my current personal modem can handle the extra 100-200 Mbps. Ishould not have to jump through hoops to be able to get this done. I have tried using the chat and its an endless circle. It sends me to page to buy a bundle including TV which iI do not want. Funny enought it will let me add a 1 year tv, voice and internet bundle online, which is significantly more of a compromise but for some reason that does not have to be "done with a specialist for security reasons or to make sure the account is eligible for certain changes like upgrading or downgrading services as well as moving. " Very convinient.
not being able to manage my account online is a deal break, i will take my business elsewhere
I apologize @Jcureno for the inconvenience and hope you continue to be apart of our Xfinity family as we do value you. We can help with making changes and or cancellations of your account. I am unable to confirm the reason why you can't make the internet speed change until we access your account. You may send me a private message so I can take a look and or proceed with account cancellation per your request. I am here to help!
send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message