I ust want to upgrade my internet speed, Iknow it's available in my area and I know my current personal modem can handle the extra 100-200 Mbps. Ishould not have to jump through hoops to be able to get this done. I have tried using the chat and its an endless circle. It sends me to page to buy a bundle including TV which iI do not want. Funny enought it will let me add a 1 year tv, voice and internet bundle online, which is significantly more of a compromise but for some reason that does not have to be "done with a specialist for security reasons or to make sure the account is eligible for certain changes like upgrading or downgrading services as well as moving. " Very convinient. not being able to manage my account online is a deal break, i will take my business elsewhere
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