I ordered a self-install kit for internet about 1 week ago. I did not receive an email with a tracking number at my regular email address. I cannot find any tracking information when I look at "My Account". When I log in to Xfinity it sometimes shows a "comcast.net" email, but I cannot access email under my Xfinity account, it keeps taking me back to the main page. Is it possible to get tracking information sent to the preferred email I have listed under my Xfinity account? It is an sbcglobal.net email account. Thank you!
Greetings, @cyanatic! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you had not received the tracking information in regards to your self-install kit. You have come you the right place! I would like to have a look at the account to see what's going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.