Welcome to the Xfinity Forum, @CrystalWine. We appreciate you for using the Xfinity Forum to request a credit for the amount of time you were without service. My team and I would be happy to assist you. Please send a private message by clicking on my name, "ComcastChe," and then click send a message. In the body of your message, please verify your first and last name, the account holder's name if different from you, and the numbers associated with your service address.