Community Forum

Texas weather outage

CrystalWine
Regular Visitor

Texas weather outage

No service for three days. I want to request credit for 3 days outage from Feb 15 thru Feb 17 (inclusive)
ComcastChe
Official Employee

Re: Texas weather outage

Welcome to the Xfinity Forum, @CrystalWine. We appreciate you for using the Xfinity Forum to request a credit for the amount of time you were without service. My team and I would be happy to assist you. Please send a private message by clicking on my name, "ComcastChe," and then click send a message. In the body of your message, please verify your first and last name, the account holder's name if different from you, and the numbers associated with your service address. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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