Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the service interruption that took place in your state and I really hope everything is starting to smooth out a bit for you now. We can also help with your additional crediting needs for the extra day of downtime.
To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!
I had partially filled out an online form to receive a credit for the outage, then the page reloaded & the form was just...gone. There isn’t a “send message” option that I can see anywhere. What should I do?
I found the "send message button" Once you click on the comcast employees name at the top, their name is a link. Once on that page there is a blue and white button to the far right that says "send message"
Hello, @jlussy4128, I'm sorry you've been hit hard by the weather in your neck of the woods. Some of the news is scary from Texas, so I hope you and your family are ok. I can certainly help with your credit concerns, but we'll need to work in a private message to keep your information protected. Are you able to send me a message in the same way as mentioned previously? To send a private message, click my name "ComastMarcos", then click "send message".
Hi, @lsgreen01273! Thanks for reaching out to us about the service interruption you experienced. I'm happy to look into this further! To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.
I'm not sure what I'm doing wrong but I can't see any "send message" on any employees profile. No matter who's name I click. Please advise!
The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
user_JosephC
Problem Solver
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369 Messages
4 years ago
Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the service interruption that took place in your state and I really hope everything is starting to smooth out a bit for you now. We can also help with your additional crediting needs for the extra day of downtime.
To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!
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Mochi0613
New Poster
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1 Message
4 years ago
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lsgreen01273
New Poster
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1 Message
4 years ago
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Jpwhipple
New Poster
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1 Message
4 years ago
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erhotard
Regular Visitor
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2 Messages
4 years ago
I found the "send message button" Once you click on the comcast employees name at the top, their name is a link. Once on that page there is a blue and white button to the far right that says "send message"
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erhotard
Regular Visitor
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2 Messages
4 years ago
There is no "send message button" available how do we request credit for loss of services?
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jlussy4128
Regular Visitor
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1 Message
4 years ago
Hello @ComcastJosephW ,
If we are to all request a personal reply, I need to make my request here as "send message" is not available. 56 hours without power/services.
Thank you!
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quangsvus
New Poster
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1 Message
4 years ago
I dont see the send message button on the employee's page
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ACZAP
New Poster
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2 Messages
4 years ago
I want to apply for a credit due to my service being interupted and out on 2/15/21.
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XfinityMarcos
Official Employee
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2.4K Messages
4 years ago
Hello, @jlussy4128, I'm sorry you've been hit hard by the weather in your neck of the woods. Some of the news is scary from Texas, so I hope you and your family are ok. I can certainly help with your credit concerns, but we'll need to work in a private message to keep your information protected. Are you able to send me a message in the same way as mentioned previously? To send a private message, click my name "ComastMarcos", then click "send message".
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CCBiancaB
Problem Solver
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574 Messages
4 years ago
Hi, @lsgreen01273! Thanks for reaching out to us about the service interruption you experienced. I'm happy to look into this further! To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.
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Again
Expert
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32K Messages
4 years ago
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lolsen
Regular Visitor
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1 Message
4 years ago
I'm not sure what I'm doing wrong but I can't see any "send message" on any employees profile. No matter who's name I click. Please advise!
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francisrios697
New Poster
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1 Message
4 years ago
Hello,
We were without power for 3 days. How do I apply for the credit?
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Tuanga2003
New Poster
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1 Message
4 years ago
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