Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the service interruption that took place in your state and I really hope everything is starting to smooth out a bit for you now. We can also help with your additional crediting needs for the extra day of downtime.
To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!
Hello @ComcastJosephW ,
If we are to all request a personal reply, I need to make my request here as "send message" is not available. 56 hours without power/services.
I found the "send message button" Once you click on the comcast employees name at the top, their name is a link. Once on that page there is a blue and white button to the far right that says "send message"
Hi, @lsgreen01273! Thanks for reaching out to us about the service interruption you experienced. I'm happy to look into this further! To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.
Hello, @jlussy4128, I'm sorry you've been hit hard by the weather in your neck of the woods. Some of the news is scary from Texas, so I hope you and your family are ok. I can certainly help with your credit concerns, but we'll need to work in a private message to keep your information protected. Are you able to send me a message in the same way as mentioned previously? To send a private message, click my name "ComastMarcos", then click "send message".
I'm not sure what I'm doing wrong but I can't see any "send message" on any employees profile. No matter who's name I click. Please advise!
@lolsen, thanks for letting us know. Feel free to try clicking on my handle to send a private message. You can also send one using these steps provided in the link. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3do5wdf
@akpirani83, thanks for letting us know. Feel free to try clicking on my handle once more to send a private message. You can also send one this way. Use the steps listed in this link. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3aywIUD
Hello, @francisrios697, thank you for reaching out to us. I hope you and your loved ones are doing well and staying safe! I know how important having a reliable connection is and I'm sorry to hear your services have been impacted for so long. Please rest assured, you have reached the right place.
Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Hey, @Tuanga2003, I am sorry to hear you are having trouble getting a private message sent to us. If don't mind attempting to click on my name "ComcastValerie" at the top left corner of this direct reply and checking if the "Send a Message" option is available. Please let us know if you continue to experience any trouble.
Hi, @Codyclarke23_! I edited your public post to remove personal information. Please send us a private message so we can further assist with the credit. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.
Hi @angelina15 I can definitely help you with the request for an adjustment. I hope you stayed safe during the storm! Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.
We are having the same issue as everyone else. Credit for one day, power out for three. Also cannot send private messages. Nothing comes up besides a user profile when the employee name is clicked.
Hi @feulmob! It looks like once you've made your first post, you then have the option to send a private message. Can you do me a favor and click on my name and see if the "send a message" button is now showing?
My cable/internet/phone was down from Monday Feb 15, 2021 until Wednesday Feb 17, 2021. My service address is <Edit: Removed Personal Information>.
<Edit: Removed Personal Information>
Hello Lawylin, thanks for stopping by our Xfinity Forums. For you or anyone else that is stopping by our Forums page to get account specific assistance, please send us private message at your convenience.
To send me a private message, click on "ComcastShayne," and then click send a message on the right hand side. When you do, be sure to include your first and last name and the service address.
Hello, @deya-1. I have your message and would be glad to look into the credit to ensure it is correct. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."
Hello, @nsablatura! I am glad to hear your power is restored! I see that you have already sent me a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future.
Hello @Ddsmyers. I hope you and your loved ones are staying safe during these storms. I can help look into this request for you.
Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”
Greetings, @tiffanyh91! I can definitely help with this request. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.
To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.
Good morning, Ladjohnson, and thank you for reaching out through our Communities Forum page with your service and credit concerns recently! I'm sorry to see that you experienced a loss of service recently due to the winter storm in your area. Living in the Pacific Northwest, we have been lucky so far this year to have had extreme weather, but no interruptions to our services! That said, we have about a month left, so fingers crossed!
To see if your account is eligible for a credit, please send me a private message. To send me a Private Message, please click my name “ComcastMacey” and click “Send a message”.
For your privacy, your private information has been edited on our public forum.
Hello @JR77504 I am sorry to hear you were impacted by this winter weather. I hope you and your family are doing well!
If you are eligible for a credit. You can receive a one-time credit when reporting your service interruption through the Xfinity Status Center on the My Account app. You just need to be logged in with your Xfinity username,
Please note that if the interruption was due to your power being out, you wouldn't be eligible for a credit.
Let me know if you have questions!