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Terrible customer service

Jnadams
Regular Visitor

Terrible customer service

I have never received such terrible customer service from a company. I’m either on the phone or in a chat with an Xfinity representative almost every day! The problems are never resolved and it’s a constant run around.
They supposedly sent me three modems, none of which I’ve received. My Internet doesn’t work half the time, guess what Xfinity’s solution is.... The modem. I can’t fix my Internet problems without modem. I have documentation were Xfinity agents have ‘guaranteed’ me 2 day shipping, but the next agent I spoke with said 3-5 days. They tell me if I don’t wanna wait then I need to go to retail location. The closest retail location to me is approximately 1.5 hours away, open Monday-Friday 10:30-6:00. I work Monday-Friday 8:00-5:00. Why even bother having customer service.
ComcastJosephW
Official Employee

Re: Terrible customer service

Hello and Happy Thursday! I hope you’re having a great start to the week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about issue concerning your internet connections and the process of receiving a new modem! This is definitely not the experience we want for our valued customers to have and I'd now like to see what options we have to help expedite shipping to get a new modem out to you ASAP! To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!


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Alexusg
Regular Visitor

Re: Terrible customer service

Omg I swear im starting to hate Xfinity! Im having the ame problem and every time I go to my local xfinity store they say they have to ship it to me! Im honestly ready to cancel the whole service cause this is ridiculous!
ComcastRob
Official Employee

Re: Terrible customer service

@Alexusg

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!