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Termination fee when Comcast is unavailable on new address?

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Termination fee when Comcast is unavailable on new address?

I moved and wanted to cancel xfinity since my new address only provides a community service, not xfinity services. When looking at the xfinity website for availability, it's confirmed service is unavailable at my new location.

Yet I still get charged a termination fee for canceling when this is completely out of my control? I would've brought my internet with me if I could but xfinity itself says service is not available here.

Legally this doesn't seem right, and customer support was no help explaining the situation. I'm now being charged $50 for termination when xfinity fails to provide service at new address. Is this right?
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Expert

Re: Termination fee when Comcast is unavailable on new address?


@FMont wrote:
I moved and wanted to cancel xfinity since my new address only provides a community service, not xfinity services. When looking at the xfinity website for availability, it's confirmed service is unavailable at my new location.

Yet I still get charged a termination fee for canceling when this is completely out of my control? I would've brought my internet with me if I could but xfinity itself says service is not available here.

Legally this doesn't seem right, and customer support was no help explaining the situation. I'm now being charged $50 for termination when xfinity fails to provide service at new address. Is this right?

You entered into a contract with Comcast/Xfinity and that contract tells you about early termination fees.  By moving out of Comcast territory you are the one effectively breaking the contract, not Comcast, so the ETF is valid. 


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Gold Problem Solver

Re: Termination fee when Comcast is unavailable on new address?


@FMont wrote: ... I'm now being charged $50 for termination when xfinity fails to provide service at new address. ...

See https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-determine-if-you-will-be-subject-to-Xfinity...

 

Comcast takes the position that it's your fault for moving to an area they don't service, rather than their fault for not servicing the new area.