Community Forum
@FMont wrote:
I moved and wanted to cancel xfinity since my new address only provides a community service, not xfinity services. When looking at the xfinity website for availability, it's confirmed service is unavailable at my new location.
Yet I still get charged a termination fee for canceling when this is completely out of my control? I would've brought my internet with me if I could but xfinity itself says service is not available here.
Legally this doesn't seem right, and customer support was no help explaining the situation. I'm now being charged $50 for termination when xfinity fails to provide service at new address. Is this right?
You entered into a contract with Comcast/Xfinity and that contract tells you about early termination fees. By moving out of Comcast territory you are the one effectively breaking the contract, not Comcast, so the ETF is valid.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
