Community Forum

Site Survey Needed

Regular Visitor

Site Survey Needed

Good afternoon, I’m looking to get service installed for a new home just about 285’ from the road. There is a clear shot to the road, and a node + tap on the pole our electrical is serviced from too. I was wondering if I could get help in getting a site survey done to figure out what we need moving forward
Official Employee

Re: Site Survey Needed

Hi there @AustinJF 

 

Please PM me by clicking on my name and the "Send a Message" button and provide me with the address you'd like service at, and we'll put the request in.

 

Note that the process starts with a desktop survey, not a field survey. We'll have our specialists use geolocation tools to determine feasibility to boot and move to a field survey if necessary.

 

Just as an FYI to set expectations, 285' may be a straight line of sight, but there may be easements, right of way, etc that need to be taken into account so based on what a construction length may be, there may be a costing element associated.


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
New Poster

Re: Site Survey Needed

I have an identical situation. The pole on the road has a double tap and a straight shot to the pole next to the house about 350'.  My brother works as a field tech in Washington and said if he were engineering the run he would run 500 coax pole to pole and a house amplifier. 
Any way to overcome the desktop survey limitations and get something started? I am willing to pay for the line.  Thanks

Official Employee

Re: Site Survey Needed

@Deano511  PM me and we can take a look. The max distance for coax is around 250 ft without the plant extension, typically it's $20/ft with cost sharing on boths dies, also in-home amps aren't recommended. 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
New Poster

Re: Site Survey Needed

I would also like to request a site survey. There’s a Comcast box on my property, 30 feet from my house. Thanks
Official Employee

Re: Site Survey Needed

Hi @DeChico, please PM me any existing tickets you have as well as your address and we'll look into it. 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"