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Site Survey Needed

Regular Visitor

Site Survey Needed

Good afternoon, I’m looking to get service installed for a new home just about 285’ from the road. There is a clear shot to the road, and a node + tap on the pole our electrical is serviced from too. I was wondering if I could get help in getting a site survey done to figure out what we need moving forward
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Official Employee

Re: Site Survey Needed

Hi there @AustinJF 

 

Please PM me by clicking on my name and the "Send a Message" button and provide me with the address you'd like service at, and we'll put the request in.

 

Note that the process starts with a desktop survey, not a field survey. We'll have our specialists use geolocation tools to determine feasibility to boot and move to a field survey if necessary.

 

Just as an FYI to set expectations, 285' may be a straight line of sight, but there may be easements, right of way, etc that need to be taken into account so based on what a construction length may be, there may be a costing element associated.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Site Survey Needed

I have an identical situation. The pole on the road has a double tap and a straight shot to the pole next to the house about 350'.  My brother works as a field tech in Washington and said if he were engineering the run he would run 500 coax pole to pole and a house amplifier. 
Any way to overcome the desktop survey limitations and get something started? I am willing to pay for the line.  Thanks

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Official Employee

Re: Site Survey Needed

@Deano511  PM me and we can take a look. The max distance for coax is around 250 ft without the plant extension, typically it's $20/ft with cost sharing on boths dies, also in-home amps aren't recommended. 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Site Survey Needed

I would also like to request a site survey. There’s a Comcast box on my property, 30 feet from my house. Thanks
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Official Employee

Re: Site Survey Needed

Hi @DeChico, please PM me any existing tickets you have as well as your address and we'll look into it. 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!