I seem to be having a really hard time getting an accurate answer from Xfinity Comcast Customer Service on returning three Xfi Pods. From three calls to 800-COMCAST, I have gotten 3 different answers on the process of returning them. Though not one of the 3 agents said, they are not returnable. The first one opened up a ticket but never provided me a ticket number - he said I would get it by email. Since I didn't get any email, called the second time. The lady gave me the ticket and advised I go to a UPS store and return them. I drove to the UPS store and the store owner says w/o a serial number, he can't accept them. The ticket number doesn't help him. Called COMCAST from the UPS store. The agent asked me to start a returns process through www.xfinity.com/returns. Now on the www.xfinity.com/returns website, the pods don't show up as a returnable item in my account. Can someone provide factual advise, not make things on the fly as the three agents have been, on what should I be doing here? The pods are useless and a technician who came to our home to check the internet issues, advised we shouldn't use them. Looks like the left hand doesn't talk to the right at Comcast.
Did you get any resolve to this issue? I am currently in the same level of perpetual return cyle. Comcast sent a second box of xFi pods and charged my account for them. Returning them has been impossible.