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Requesting a month of credit due to a 144 hour outage

Beepboo
Frequent Visitor

Requesting a month of credit due to a 144 hour outage

I work from home and rely on the internet for work, but I havent been able to work, and wont be able to this week due to an outage. I get a storm causing an outage happens, but for you to come out and admit you aren't working on it, and will not until saturday is unacceptable. Due to this I cant pay my electricity bill, let alone my internet bill, or even buy food this week. I am going to lose over 600$ because of this. You cant tell me it's because of the snow that you cant work on it, at&t had an outage too because if the snow, but they fixed it in 2 hours. Also if snow is the major factor from getting this fixed, are you telling me Alaska or any snowy place like cant have internet? I appreciate getting credit for the time down, but how do you expect me to pay my bill now? Theres a good chance I'm not going to be able to eat this week, because you dont want to fix your outage.
Again
Expert

Re: Requesting a month of credit due to a 144 hour outage

@Beepboo 

Please do not continue making separate posts about this.  @ComcastKorie responded to your post here: https://forums.xfinity.com/t5/Customer-Service/Can-I-get-compensation-for-this-30-hour-outage/m-p/34...  Please continue to follow instructions in that thread.

 

Thanks

 

This thread is locked as it constitutes a duplicate.

 

This is a duplicate post that you have already made before and therefore is against the Forum Guidelines and the Acceptable Use Policy. If you're not familiar with those, please review them before posting about this issue again.<br><br>
https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/m-p/3115028#M1 <br><br>
https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2


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