Regional Sports Fee Reimbursement

Customers who are disconnected can still receive the regional sports fee credit. I've included some information below:

• Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services.
• Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting https://comca.st/2UYdfI6.
• Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting https://comca.st/2UYdfI6 and verifying their previous account by providing either:
  • Xfinity ID and Password
    OR
  • Telephone Number and Street Address
• Once verified, you can review billing and contact information as well as the courtesy adjustment amount before clicking Continue to proceed.
• Click the Request Adjustment button to complete the process.
• You'll see a confirmation page stating that the courtesy adjustment will be sent directly to their most recently used debit/credit card or it will be mailed to the billing address on file if card information is not available.
• If a customer is not eligible to receive the courtesy adjustment, they’ll see an error message.