Community Forum

Property Damage

cc5355
Regular Visitor

Property Damage

Hello,

 

I have made 5 calls to Comcast to report property damage due to Comcast maintenance.  Each time I am told there is a ticket, the issue is escalated, someone will contact me within 3 days and or come out to the house. I have ticket numbers and pictures and still no action has been taken.  Who do I need to contact at Comcast to get this problem resolved?

 

Again
Expert

Re: Property Damage

@cc5355 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastJosephB
Official Employee

Re: Property Damage

Hello, I will be happy to follow up on your tickets and this property damage. After five calls and all this waiting, I know this must be exhausting. At least I know I would be tired. If I can capture your name as it appears on your account and service address this will help us locate your account. We look forward to hearing back so we can get you the information you need.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert

Re: Property Damage

@cc5355

Please do not post your name and address here on the open forums. Contact the employee with that info via a private message (if it is enabled). Click on their forum name. Then look for the "Send A Message" button on the top right side.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
cc5355
Regular Visitor

Re: Property Damage

Thanks message sent

cc5355
Regular Visitor

Re: Property Damage

I have gotten NO aatempts at resolution yet.  

Again
Expert

Re: Property Damage


@cc5355 wrote:

I have gotten NO aatempts at resolution yet.  


Did @ComcastJosephB get back with you after you sent him your information?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
cc5355
Regular Visitor

Re: Property Damage

 

Only to say this and I never heard back from him.

Others have responded but with nothing other than "Thanks for your patience"  "I see a ticket, thanks for your patience"  "what is your name and address on your account?" 

All of which follow by absolutely NOTHING!

 

 

ComcastJosephB 

‎02-12-2021 10:11 PM

 

Friend Ignore

Re: Property damage

The most recent ticket we see is 052XXXXXX , and it's still active. We will make sure we keep in touch, so nothing falls through the cracks. Do all you can to have a good night.