My name is Angelica and I'm a subscriber to xfinity. However, I live in Brazil and due to the pandemic I am prevented from traveling to the USA. I need to suspend services until December / 2021 or, if it is not possible, even cancel the plan.
I need your help urgently, because I have no way to pay these expenses, without using the services.
Hey there Angelica, I really appreciate your time in reaching out through Xfinity Forums. We can definitely assist you with suspending or disconnecting your services while you are out of the country as I know how difficult it is to travel at this time! You have reached the right place to get your concerns resolved. Please send me a Private Message with your full name and full address so I can pull up your account.
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.