Would love to know the answer to that as well. I tried calling and can't get to a live person. Tried Comcast Cares on Twitter and no response......HELP!
It is ridiculous. I have been without internet for four days now and two of them were school days. With Covid-19 my son does online only right now. He can’t get any work done and the company has no updates for resolution and they refuse to get you to an agent. BTW I can’t work either so that means I don’t get paid.
Yes, you can look at an outage map, when you are in the middle of an outage (sometimes).
No, you will not get notified of a planned or unplanned outage with the app (or website). There is no way a user can set up notifications for such events. In theory, customer service can set you up for notifications, upon request. You can text "HELP" to XfinityAlerts (87808) and you'll get a limited menu. You can also text "OUTAGE" and you will get status if this outage is planned or documented.
No, you will not get credit for a planned or unplanned outage, under most circumstances, even if you try from this link. You will have to call. https://www.xfinity.com/support/account-management/credits/outage/details Yes, you can call and ask for a credit, which may (or may not) be posted to your account in 72 hours.
Greetings, @user_1713f2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the service in your area, but you have definitely come to the right place for assistance.
If you could send me a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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KevinATL
New Poster
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1 Message
4 years ago
Would love to know the answer to that as well. I tried calling and can't get to a live person. Tried Comcast Cares on Twitter and no response......HELP!
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arleatha123
New Poster
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1 Message
4 years ago
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mdb1953
New Poster
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1 Message
3 years ago
Yes, you can look at an outage map, when you are in the middle of an outage (sometimes).
No, you will not get notified of a planned or unplanned outage with the app (or website). There is no way a user can set up notifications for such events. In theory, customer service can set you up for notifications, upon request. You can text "HELP" to XfinityAlerts (87808) and you'll get a limited menu. You can also text "OUTAGE" and you will get status if this outage is planned or documented.
No, you will not get credit for a planned or unplanned outage, under most circumstances, even if you try from this link. You will have to call.
https://www.xfinity.com/support/account-management/credits/outage/details
Yes, you can call and ask for a credit, which may (or may not) be posted to your account in 72 hours.
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user_1713f2
Visitor
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1 Message
3 years ago
This has been ongoing in my area for about a month. Xfinity needs to compensate everyone for a free month at the very least.
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