Community Forum

Outage frustration

Vbreed
Regular Visitor

Outage frustration

How do i get an ETA on when cable and internet service will be restored? App is telling power is out but it came on hours ago
ComcastJosephW
Official Employee

Re: Outage frustration

Hello and Happy Monday! I hope you’re having a great start to the week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the frustrations regarding the current service interruption taking place in your area as I know situations like this are never fun. You can also check the status using our handy MyAccount or by utilizing our Status center following the process here: https://comca.st/3bcyjyq. Our Digital Care Team can also keep you updated if you still need further assistance as well!

 

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!