Outage credit in Oregon

Hello! We just experienced an outage in Keizer, Oregon and I was wondering if we are eligible for an outage credit? I understand that it was weather related but we did lose 2 days of service and I lost the ability to work. Thank you for your response. Kp

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Responses

CCMichelle

Problem Solver

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788 Messages

4 years ago

@Kpemberton Thanks for taking the time to reach out to us. I am so sorry to hear that you experienced a service disruption. I know that I rely on my connection at home for everything and any service issue that I may have is way to frustrating. 2 days is a long time for the services to be impacted and I would love to look further into the disruption. Can you please reach out through private message (find out how to do so with this link https://comca.st/3dgEJPT) with your first and last name, name on the account if different and service address?

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user_fe3a09

Visitor

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1 Message

@XfinityMichelle

Could you look into a X1 TV Outage in zip code 95008. The website says 2500 users have this issue.

the service has been down since Aug 29th!

I and I’m sure others are curious why this is taking so long to fix?

Will it be fixed soon or should we all start looking for other service?

also I have asked for updates multiple times on the website but to date have not heard anything. For those who signed up to get notification; it would be nice to at least hear that your still working on it ever so often…

Also, it appears I cannot even stream on my iPhone 10. Is this cause by the same issue?

(edited)

4 years ago

XfinityPeterH

Official Employee

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2K Messages

Hi there @user_fe3a09 and thank you for reaching out to us via our forums. Since we are already in communication on this thread we will be glad to help you, but in the future please try to start a new topic that way nothing is lost when asking questions on an old post. :-)

Having any service related issues would be upsetting and never anything we want for our Xfinity family members to deal with. I know how I would feel and would be reaching out if I was in your shoes too! We will be happy to investigate your account with you or you are able to see updates via our wonderful Xfinity App for any known interruptions.

As for not being able to stream via your iphone that sounds like a different issue all together. Would you mind sending us a private message with your full name along with your complete service address please?

Here is a simple way of how you can send us a message:

(Full credit to @BruceW for this excellent explanation!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3yNriOs

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/3zRlGEd for an example.

Thanks again and looking forward to speaking with you soon!

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4 years ago

0

Customer Service

Kpemberton

Outage credit in Oregon

CCMichelle

user_fe3a09

XfinityPeterH

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