Community Forum

Outage credit in Oregon

New Poster

Outage credit in Oregon

Hello! We just experienced an outage in Keizer, Oregon and I was wondering if we are eligible for an outage credit? I understand that it was weather related but we did lose 2 days of service and I lost the ability to work. Thank you for your response. Kp
Official Employee

Re: Outage credit in Oregon

@Kpemberton Thanks for taking the time to reach out to us. I am so sorry to hear that you experienced a service disruption. I know that I rely on my connection at home for everything and any service issue that I may have is way to frustrating. 2 days is a long time for the services to be impacted and I would love to look further into the disruption. Can you please reach out through private message (find out how to do so with this link with your first and last name, name on the account if different and service address? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!