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Outage and credit

New Poster

Outage and credit

I too work from home. I had my power restored after 4 days and now I see that my internet is out and won't be back up until maybe Saturday morning? This makes working from home nearly impossible, and I can't just go to a public Wi-Fi location due to Covid restrictions. Why is it taking so long to get the internet fixed? Can I get a refund for this outage as well?
Official Employee

Re: Outage and credit

Hey there, sarapp01, thanks for reaching out through Forums regarding your service interruption. I work from home myself and I know how important it is to have your service up and running. I definitely apologize for the inconvenience regarding any service interruptions. We would be happy to take a look at the details of any service interruption in your area. Can you please send us a Private Message with your full name and full address so we can pull up your account?


To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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