Jenaybaybay's profile

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1 Message

Thursday, February 18th, 2021 1:00 PM

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Outage Credit

I was told to go online and apply for a credit for my internet outages in Houston. Most of the day yesterday I had no internet got it back around 8:40pm but it was in and out. How do I apply for the credit?

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Official Employee

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3.2K Messages

4 years ago

Hey there, Jenaybaybay, thanks for reaching out through Xfinity Forums regarding the service interruption in your area! I see you are a new poster in the community! Welcome, we really appreciate your time in joining the community! Happy posting! I definitely apologize for the inconvenience of any service interruptions in your area. Also, I hope you are staying warm out there! We would be happy to take a look at the details of the interruption. Can you please send us a Private Message with your full name and full address, so we can pull up your account?


 


To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.

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