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Online Chat Support

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Online Chat Support

Why is there no ability to receive a chat transcript when talking to customer support? I want an official record of what I am being told by your business and you don't provide that option.

 

In this day and age the only reason I can think of that a business of your size doesn't have this built into the chat app is that you are trying to avoid providing legal evidence of your actions.

 

This is not a good customer experience.