Contributor
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30 Messages
No more option on web or phone app to setup a IN STORE APPOINTMENT
The option to setup an appointment at my local Xfinity store is no longer available on my WEB account or through my iPhone My Account app. What's the story? I have no desire to stand in line wfor an hout waiting to go in the store. There are web links to setup a store appointment but they all lead to only the list of stores and no place to make an appointment.
RetiredInFl
Contributor
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30 Messages
3 years ago
Anyone else having this issue?
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CCMichelle
Problem Solver
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788 Messages
3 years ago
@RetiredInFl, Thanks for taking the time to reach out to us regarding our service locations. Many of our locations are now operating under normal hours. You can use this site for the hours and location nearest you https://comca.st/39k3VCC. Once you find the store nearest to you, if you click on view store details specific locations will have the option to book an appointment.
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RetiredInFl
Contributor
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30 Messages
3 years ago
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XfinityGabriel
Official Employee
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1.4K Messages
3 years ago
No problem. We apologize for the delayed response. We are doing our very best to respond as quickly as possible during these challenging times. The option to schedule an appointment online should be available again. At Comcast, our aim is to always provide digital options to make your experience a great one! The issue may be due to our webpage going through maintenance. Thank you so much for your time and business! Please feel free to reach out if have any additional questions or concerns. We are here to help!
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XfinityGabriel
Official Employee
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1.4K Messages
3 years ago
Hmm! That is strange. I appreciate you greatly for working with me on this. I used that same [link](https://comca.st/3t04d9J) for booking an appointment for a store nearest to my location. When I hit the link, I see the stores available with a “View Store Details” option. After clicking on the “View Store Details” option, I am able to pull up the store and see two additional options. There is normally a “Get Directions” and “Book Appointment” option. When you click on the “View Store Details” option do you see the “Get Directions” option? Would you mind sending over a screenshot of what you are seeing when you click the “View Store Details option?”
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RetiredInFl
Contributor
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30 Messages
3 years ago
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RetiredInFl
Contributor
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30 Messages
3 years ago
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