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No confirmation email

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New Poster

No confirmation email

I upgraded my internet deal today. My modem restarted which is the only way I knew it went through because I haven’t received the confirmation email about my new deal. Also wondering when the new deal will take effect and if anybody else has had this problem? Thanks
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Frequent Visitor

Re: No confirmation email

@SamMcC Same here just upgraded and no confirmation email.

And took a screenshot of order number tho so I have that.

No record of the activity in my Xfinity account tho.

Would like some help also please @ComcastTeds 

 

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Frequent Visitor

Re: No confirmation email

I haven't had any correspondence for months on an installation I've been trying to get completed since July. I verified my email with Xfinity Chat only to find out on a subsequent chat that emails had been going to my comcast.net email address, which wasn't even activated. When I activated it, there were no emails waiting. I think they've just stopped sending them.

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Frequent Visitor

Re: No confirmation email

@catwirk  Yes, I am beginning to wonder what is the matter with that issue as I see now all over the internet that Xfinity customers are not recieving the confirmation email for yonks now.  Have you actually had the service activated at all then?

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Frequent Visitor

Re: No confirmation email

@HappyPenthouse Yeah, service is fine. That's a blessing anyway.

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Frequent Visitor

Re: No confirmation email

@catwirk  Yes the service the new package you signed up for is working fine then..a blessing yes.

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Frequent Visitor

Re: No confirmation email

@SamMcC @catwirk  I finally got the confirmation email today confirming my upgrage in service package. Just wanted to let everyone know, they are sending them out eventually.

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Frequent Visitor

Re: No confirmation email

YAY! Progress!

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Frequent Visitor

Re: No confirmation email

Indeed thanks @catwirk 🙂

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New Poster

Re: No confirmation email

Ok great, I placed an order a while ago and didn't get a confirmation yet. I guess it takes time?

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Frequent Visitor

Re: No confirmation email

I guess so @pad001 . Let us know if you get one.

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Official Employee

Re: No confirmation email

Hi SamMcC. Thank you for visiting and posting on our Forum. I can assist with checking on your order and account. Please reach out to me via private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: No confirmation email

Hi @pad001

 

Yes, sometimes, there may be a slight delay. I'd be happy to review your account and check for a status update if you haven't received one already. Just send me a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. Click on my name ComcastChe, then click Send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!