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New Comcast Account, Want to Use My Old Comcast Email Address I Used on My Dad's Account

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Valued Contributor

New Comcast Account, Want to Use My Old Comcast Email Address I Used on My Dad's Account

Hi,

 

My question has to do with signing up for a TV and internet account.

 

My daughter currently lives with me, and is a secondary user on my account.  We plan to keep her as a secondary user...no need to make any changes here.

 

She just bought a home, and needs to get TV and internet, with a wifi router, set up.  The current home owner, the seller, has X1 and internet.  I don't think my daughter can just use his existing equipment, and that the seller will have to surrender his equipment.

 

My daughter will then have to rent equipment from Comcast for TV and internet.  I guess that would be a gateway and an X1 box for each TV.  We'd have to find a Comcast store nearby her new location that hands out equipment.

 

Now, my daughter's secondary user email account is, let's say, firstnamelastname@comcast.net.  Here's the question:

When she signs up for her own account for the new location, normally, it seems that Comcast automatically assigns the account holder's name as the primary user's email address, i.e., her email address would end up the same as the secondary user's name she has on my account.  Yes?  No?

 

If yes, Comcast would see that there's already a firstnamelastname@comcast.net, and what would they do?  Or do they let her choose her own email address?  In the past, when she was living in apartments, she did get her own Comcast account, but she always used her secondary user's email address, firstnamelastname@comcast.net, on my account.  It all worked fine.

 

The reason she's concerned and doesn't want her getting her own Comcast account requiring her to get a new email address, is because she's had the email address forever, and doesn't want to have to change with all of her contacts and businesses.

 

I believe she can just continue to use her secondary user email on my account, but just wanted to ask you guys.

 

TIA

 

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Diamond Problem Solver

Re: New Comcast Account, Want to Use My Old Comcast Email Address I Used on My Dad's Account

The secondary username is attached to your account. The new one your daughter will get she doesn’t have to use but will have access to. That’s access to pay bills, log into Xfinity stream or anything else associated with her new account. She could also transfer out the old username to the new account with your permission as account holder

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Valued Contributor

Re: New Comcast Account, Want to Use My Old Comcast Email Address I Used on My Dad's Account

 

"The secondary username is attached to your account. "

Understood.

 

"The new one your daughter will get..."

So Comcast will assign her an email name based on her account name?

 

"...she doesn’t have to use but will have access to.  That’s access to pay bills, log into Xfinity stream or anything else associated with her new account. "

Understood.  The important part is that this account name is what she'll use to log into her new Comcast account.

 

"She could also transfer out the old username to the new account with your permission as account holder"

I think you mean secondary email account rather than username.  We tried that years ago, when she moved from home to an apartment, and Comcast ended up deleting her email account, saying that she couldn't get it back from the pool for 6 months.  I had to escalate to tier 3 to get it back and left it on my account.  I don't mind her being on my accout at all.  I've had other administrative nightmares with Comcast, so I don't want to rock the boat with them.

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Diamond Problem Solver

Re: New Comcast Account, Want to Use My Old Comcast Email Address I Used on My Dad's Account


"The new one your daughter will get..."
So Comcast will assign her an email name based on her account name?
________
She can make it whatever she wants. Username and email address are basically the same thing. To log into an account it’s considered a username(no need for @comcast), if sending/receiving email it’s an email address

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Valued Contributor

Re: New Comcast Account, Want to Use My Old Comcast Email Address I Used on My Dad's Account

Yes, sometimes username and email name are used synonomously, when they aren't the same, depending on the ISP, the bank, the whatever.  However, in some cases, I have (financial) accounts where the username is my full email name.

Let's say she's on my account as a secondary user, the email addy DorisSmith@comcast.net, and let's say that that is her real name (of course it's not).

At her new place, she gets a Comcast account and has to use her real name (which is also her username DorisSmith, on my accout) for obvious reasons such as billing and auto-pay.

At her new place, she can create her own username, but can she use the same (secondary) user name, DorisSmith, she uses on my account?  I don't think so.  That's the crux of my question, and apologies if I've not made that clear.

I forsee her having a different username that she'll use to logon to her new account, but she can still use her DorisSmith@comcast.net in her email to collect and download (POP3 preferred) her email.  If she wants to go to the Comcast webmail, and read email there, she can logon as either DorisSmith, and she'll be on my account, able to read her email, or she can logon as her new username, and set up the webmail to be able to read her DorisSmith@comcast.net email.

Sounds like many ways to do the same thing.  I suspect that she'll use her new account to pay Comcast bills, and use my account to collect email.

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Gold Problem Solver

Re: New Comcast Account, Want to Use My Old Comcast Email Address I Used on My Dad's Account


@anon86290 wrote: ... At her new place, she can create her own username, but can she use the same (secondary) user name, DorisSmith, she uses on my account? ...

Yes. She could continue to use that login/email address even if you were to close your Comcast account - see https://www.xfinity.com/support/articles/email-only-faqs and https://www.xfinity.com/support/articles/using-email-only. Although she will probably want to move that address from your account to hers.

 

Comcast customer service can transfer the email address for her, or she may be able to do that herself: see https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER..., especially the steps under "I signed in but it shows the wrong identity / account (e.g. an old service address)". (Or so I am told, I have not had occasion to try it.)