Hello @Pbthompson3168, thanks for reaching out to us on our Forums page. We are delighted to have you as a customer and we are so happy you chose us to be your service provider. I apologize for the way the line was installed and we definitely want to get someone out ASAP to have this corrected and taken care of. We can absolutely help!
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".