Need new promo rate

[Melancholy43952]

My promotional rate ran out this month and I've spent a whole week trying to get ahold of someone to help me in the billing forum so maybe someone over here can help. I was under a contract that expired this month and my bill has gone up by $30. I'm on a fixed income and COVID has severely impacted our household income so I need a new lower promo rate. In the time my bill has gone from $130 to over $180 there have been no changes to my service. I just need to get back down to a reasonable amount. Thanks.

[ComcastChe]

Hi @Melancholy43952, 

We apologize for the delay. Your patience is greatly appreciated. Our team has been really busy in recent weeks, and we are working as fast and efficiently as possible to assist each customer in the order in which the messages come in. I've had the chance to review and reply to your private message and look forward to seeing what I can do to help! Chat with you soon 🙂