Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About Melancholy43952
since
08-26-2015
01-02-2021
Melancholy43952
Contributor
30
Posts
3
Kudos
1
Solution
11-19-2020
03:40 PM
Just trying to figure out how to get my bill reasonable again. My service has not changed at all between when my bill was $130 a month until now being over $180 a month. I'm happy with my service but struggling with the constantly rising rate.
... View more
11-16-2020
08:48 PM
Sorry. I had created one and it disappeared so I created another one. I'm just awaiting a reply in my PMs.
... View more
11-11-2020
11:05 AM
My promotional rate ran out this month and I've spent a whole week trying to get ahold of someone to help me in the billing forum so maybe someone over here can help. I was under a contract that expired this month and my bill has gone up by $30. I'm on a fixed income and COVID has severely impacted our household income so I need a new lower promo rate. In the time my bill has gone from $130 to over $180 there have been no changes to my service. I just need to get back down to a reasonable amount. Thanks.
... View more
11-03-2020
04:47 PM
I'm actually happy with my service, especially since we got Investigation Discovery back, but literally nothing has changed equipment or channel wise between when I was paying $130 a month and the now $184 bill. I'm on a fixed income and my other half got her hours cut to a fraction of what they were so some help would be greatly appreciated.
... View more
11-03-2020
08:10 AM
My cable bill just went up again so it seems my promotional period has run out. Can someone please help me with a new one? $184 is a little tough right now. Thanks. Edit: Anyone? Please??
... View more
04-04-2020
03:11 AM
2 Kudos
We got Philo so we could watch WE and ID.
... View more
12-18-2019
11:04 PM
Also, while we're working out bottlenecks in the system...I haven't been keeping up on the lastest hardware standards and noticed that they now make Cat 8 cables. I'm still using Cat 5. So would a small Cat 8 cable cause any noticeable difference when used to connect the modem and router?
... View more
12-18-2019
09:30 PM
83Mbps straight from the modem and 24Mbps through WiFi isn't anywhere near the advertised 200Mbps though.
... View more
12-18-2019
06:24 PM
Definitely couldn't afford those kind of speeds. I just want to get closer to my advertised speed. Right now I've got my eye on the TP-Link Archer AX1500 Wifi 6 router. Reviews seem good, specs seem great, but the price seems too good to be true ($79.99 at Amazon and $69.99 at Walmart). Still don't know if I need to change out the modem or not though.
... View more
12-18-2019
04:37 PM
Just changed that setting and now showing 16.2Mbps download and 5.76 upload. I'm wondering if maybe that was the setting that needed changed way back when I had the original issue. Thank you so much. Still seems low but should hold me over until I can save up for a DOCSIS 3.1 modem and WiFi 6 router.
... View more
12-18-2019
04:09 PM
Ok I just realized what you meant about 30 sec after I clicked post. After plugging the PC directly into the modem itself I ran the Google Internet Speed Test and got 83.3Mbps download and 5.48 upload. I then plugged the router back in and plugged the PC into the router and got 54.1Mbps download and 4.83Mbps upload. I also ran the test on my Galaxy S7 through wifi and got 1.01Mbps download and 5.61Mbps upload. So no matter what I do the upload speeds are consistent.
... View more
12-18-2019
03:26 PM
No. Rock solid connection tested last night at 75Mbps at the same time my iPad sitting next to it tested 0.5Mbps. Both showed a 5.5Mbps upload speed.
... View more
12-18-2019
01:16 AM
Gonna highlight the super important stuff for the TL/DRers
Okay, I've been having issues for months with random devices not being able to stay connected to my wifi and having to reset the router (Belkin N300 F9K1002V4) and disrupt everyone. I've also noticed my speeds are not where i think they should be. Google's Internet Speed Test gives me results between 5-15Mbps at any given day at random times. I'm currently overpaying for the 200Mbps plan so I figured I'd do some digging into what the issue is.
So I head over t o Xfinity's list of approved modems and the first thing I notice is my modem (Arris Surfboard SB6190 that I bought on 07/30/18) has a red diamond next to it. This diamond indicates an Intel Puma Chipset Defect - Do Not Buy. Awesome. Never saw that when I bought the modem and apparently nothing anyone can do about it now. I tried factory resetting that and my router so i have a clean slate to work with while I try to figure out what to do.
When we get disconnected it's the router that I power off and back on, so that leads me to believe the router is more of the issue. After going back in and securing my wifi connection I started running some more speed tests. My speeds on my Samsung Galaxy S7 and 6th Generation iPad are showing between 0.5 and about 2.5Mbps download and 5.5Mbps upload. I then run a speed test from the PC connected directly to the router via ethernet cable. 75Mbps download and 5.5Mbps upload. OK that's more like it!
I do remember when I very first got Xfinity Internet we started out at the 50Mbps plan and as soon as I set up the router (was a different one that I don't recall the model) I was first told by support the reason was that router wasn't supported. Since I had just bought the router I just assumed she was wrong. It later turned out there was one setting you had to enable or disable because as soon as I changed that setting my speeds shot WAY up.
I've been at this for a good 6 hours so I guess I'll wait for a mod to PM my account number to. I think I've (over)shared all the relevant info so hopefully I'm overlooking a setting cause I can't afford to dish out for yet another modem and yet another router.
... View more
Labels:
