Hey there @ jakobfisher! I hope you're having a great day so far. My team is here to help make sure you get the help you need. What kind of ticket did you open with us and need an update on? Please feel free to send me a private message with your first and last name so that we can discuss any account specific information securely together. To send me a private message, please click on my name , then select "Send a Message" on the right side.
My internet has been down for a week. The line is literally hanging in the street. No one has even come by to look or hook back up. Can’t even call to speak to a real person. I freaking hate this company.
Hi, @jakobfisher. I can imagine how frustrating this must be, I would be frustrated as well if my service was down. To look into this and discuss it further, we would need to do that via a private message, if you can continue our conversation on that thread, please.
XfinityKatie
Official Employee
•
744 Messages
4 years ago
Hey there @ jakobfisher! I hope you're having a great day so far. My team is here to help make sure you get the help you need. What kind of ticket did you open with us and need an update on? Please feel free to send me a private message with your first and last name so that we can discuss any account specific information securely together. To send me a private message, please click on my name, then select "Send a Message" on the right side.
0
0
XfinityMarcos
Official Employee
•
2.4K Messages
4 years ago
Thank you for the private message, @jakobfisher, I just responded to you privately where we can continue to work together going forward.
0
0
jakobfisher
New Poster
•
5 Messages
4 years ago
Thanks Katie PM sent.
0
0
jakobfisher
New Poster
•
5 Messages
4 years ago
0
0
XfinityChristina
Official Employee
•
923 Messages
4 years ago
Hi, @jakobfisher. I can imagine how frustrating this must be, I would be frustrated as well if my service was down. To look into this and discuss it further, we would need to do that via a private message, if you can continue our conversation on that thread, please.
0
0