Hey there @ jakobfisher! I hope you're having a great day so far. My team is here to help make sure you get the help you need. What kind of ticket did you open with us and need an update on? Please feel free to send me a private message with your first and last name so that we can discuss any account specific information securely together. To send me a private message, please click on my name <ComcastKatieMS>, then select "Send a Message" on the right side.
Thank you for the private message, @jakobfisher, I just responded to you privately where we can continue to work together going forward.
Hi, @jakobfisher. I can imagine how frustrating this must be, I would be frustrated as well if my service was down. To look into this and discuss it further, we would need to do that via a private message, if you can continue our conversation on that thread, please.