sratwani's profile

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Friday, July 10th, 2020 1:00 PM

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My overhead cable has dropped and fallen in my backyard

I'm unable to get through to anyone to help me with my overhead cable that's fallen in my backyard.

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Visitor

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2 Messages

4 years ago

The same thing has happened to us.  Calls and work orders have not solved the problem.

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Official Employee

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2K Messages

Good morning @rbrodeen and thank you for bringing this to our attention. Our Digital Care Team would be happy to help get this investigated and resolved for you. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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