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rbrodeen
1st Reply

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2 Messages

Tuesday, August 24th, 2021 3:30 PM

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RE: My overhead cable has dropped and fallen in my backyard

The same thing has happened to us.  Calls and work orders have not solved the problem.

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4 years ago

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XfinityAlyssaA

Official Employee

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2K Messages

4 years ago

Good morning @rbrodeen and thank you for bringing this to our attention. Our Digital Care Team would be happy to help get this investigated and resolved for you. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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rbrodeen

Visitor

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2 Messages

4 years ago

Not only does xfinity keep hiding behind chat rooms and virtual assistants, they do not respond to voice messages or direct emails.

They have given me ERI numbers (052953754), CR numbers (979881112), Ticket numbers (053044324) and Job numbers (343298) but still no action.

Unbelievable.  Even the local "Director, Community Investment) does not respond to my email and voice mail.

Next step will be the Public Service Commission for our State Government.

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XfinityAlyssaA

Official Employee

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2K Messages

I definitely understand your frustrations and where you are coming from @rbrodeen. We have the tools available to research the ticket numbers you provided to see what is going on and investigate further. We are also able to reach out to other teams and departments to help push things along. Our team is dedicated to help getting this resolved as we know the potential hazards and inconvenience it can present. We'd be more than happy to look further into this and help make sure it gets taken care of. 

 

To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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4 years ago

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