Moving to a new apt

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@sophiekruger wrote:
Hi there,

I’m moving to a new apartment and wondering how it works with service change. Should I unplug my router and someone will come to my new apartment?

Thanks,
Sophie

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If the new apt has had Xfinity service, then you might be able to 'simply' transfer/move your service online. Log into the Xfinity web site to explore the move/transfer service option.  On your move date, you should be able to unplug and move your equipment yourself with no tech visit needed as activation should be remote.