Hi there, @ylla1.
I wanted to touch base and see if you still needed help with your bill. I want to take a look into your account if so and do my best to make sure we help out as best as we can. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.