Late fees during pandemic

[ylla1]

Our income dropped by a lot and we're struggling to pay our utility bills. We are trying to keep Internet and TV service while we're in isolation.
I paid two months of bills a few days ago. Only Xfinity had charged a late fee. We're trying to keep up. Is there any way we can get that late fee waived? We have really good credit and I hate to lose that, plus we could also really use that $10 right now! I am hoping we can pay on time for the next few months but I'm hoping Xfinity won't charge a fee if my payment is late while we're not able to work. I tried the chat but it appears to be a machine. I'm deaf and can't make the request by phone. Anyone know if I can email? Thanks!

[ComcastMartin]

Hi there, @ylla1. 

I wanted to touch base and see if you still needed help with your bill. I want to take a look into your account if so and do my best to make sure we help out as best as we can. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.