Hello and Happy Thursday! I hope you’re having a great start to the week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the experience you've had so far in regard to activating your services as it's never the situation we'd like for any of our customers to have. I would be pretty upset in your shoes as well. The fact that you made the choice to come back to us is something we value very much and I'd like to see what we can do to help with the install fee you have received to make this right! To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!