I received an email from Xfinity that my "Whole Home WiFi evaluation is complete" and that I have "Three xFi Pods are available to you at no extra cost". I followed the link in the email and I get to an Xfinity website that says Temporarily unavailable. I have been checking for over a month and I get the same message.
I called and have gone through the Xfinity stores and they tell me that I must follow the link in the email.
Is there another way to get these xFi Pods?
I've been stuck in exactly the same state for weeks. Called xFinity support last week and they told me my case was being escalated and I would recieve a call back the next day (since "the Pods group already went home today"). No call back for days now, no ability to order, and no ability to even call xfinity again and get an agent (evidently when there's a network problem in your area, the voice-response system just tells you to sit tight, and won't let you get to an agent). So, I'm paying for extra service that they advertised comes with free Pods, but they refuse to hold up their end of the deal. I want a refund for this month's extra fees, and next month's too assuming they don't get them to me.
And, by the way, why do I have to "order" them? Why don't they just arrive without me doing anything special at all? I'm already paying for the service. There was nothing in the offer about "You also have to keep logging in and pushing the button, day after day, until it happens to work. Ha ha ha."
And, also by the way, why does it seem that people who want to pay $110 for the Pods have no problem entering their orders? I already paid, and xFinity is prioritizing other orders in front of mine? Something is rotten in Denmark.
XFi Complete order confirmation email received 8/11; "WiFi Evaluation Complete" email received 8/29. So, 18 days later.
It has now been over 40 days since my order, and I'm still unable to even ask for, never mind recieve, my "Free xFi Pods". I want a refund for the month. I want the call-back I was promissed. I want the Free xFi Pods I'm entitled to. I want Comcast held responsible for "bait and switch".