Visitor
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1 Message
WiFi Evaluation Link
How can I get the Wifi Evaluation Link resent? I have had the service for over a year and I can never get customer support to assist in getting that email resent.
Visitor
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1 Message
How can I get the Wifi Evaluation Link resent? I have had the service for over a year and I can never get customer support to assist in getting that email resent.
XfinityBrie
Administrator
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669 Messages
4 years ago
Hello @user_14ad19! Thanks for posting to our forums. The evaluation emails are automated, we cannot force send a new link by request. Once the Xfinity xFi service and gateway are activated, the 14-day evaluation will begin.
After the Whole Home evaluation is complete, the results are sent to the primary email address on file. Depending on the results, you’ll receive one of two emails indicating:
Or
Six-Month Check-up
If you are not recommended for an xFi Pod, you’ll receive another evaluation in six months. Depending on the results of the second evaluation, you’ll receive one of two emails indicating:
Or
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user_cec057
Visitor
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3 Messages
3 years ago
I have called numerous times and still no evaluation completed or email. I am supposed to be getting 1 gig and am consistently around 100 mbps through my house. Ready to cancel service since no one will finish the evaluation. I should not have to buy the pods. It’s been 5 months and no luck. Stores can’t help either. Glad I didn’t sign up for service at my business where we remained with AT&T.
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