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How to get a Xfinity 4k - XG1v4 Cable Box?

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New Poster

How to get a Xfinity 4k - XG1v4 Cable Box?

I have an X1 plan and just purchased a 4K TV and would like to change from current XG2v2 standard HD to a 4K XG1v4 box.  How do I go about the exchange?

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Expert

Re: How to get a Xfinity 4k - XG1v4 Cable Box?


@phyllis0529 wrote:

I have an X1 plan and just purchased a 4K TV and would like to change from current XG2v2 standard HD to a 4K XG1v4 box.  How do I go about the exchange?


fastest way is to swap the box and power cord (not remote nor HDMI cable) at your local xfinity store. 



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Official Employee

Re: How to get a Xfinity 4k - XG1v4 Cable Box?

Hello phyllis0529. Thank you for creating a post on our Forum. If you still need assistance with ordering an XG1v4 4K DVR, I can help. Please send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 


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