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@phyllis0529 wrote:
I have an X1 plan and just purchased a 4K TV and would like to change from current XG2v2 standard HD to a 4K XG1v4 box. How do I go about the exchange?
fastest way is to swap the box and power cord (not remote nor HDMI cable) at your local xfinity store.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello phyllis0529. Thank you for creating a post on our Forum. If you still need assistance with ordering an XG1v4 4K DVR, I can help. Please send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
