How to get a Xfinity 4k - XG1v4 Cable Box?

[phyllis0529]

I have an X1 plan and just purchased a 4K TV and would like to change from current XG2v2 standard HD to a 4K XG1v4 box.  How do I go about the exchange?

[Rustyben]

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@phyllis0529 wrote:

I have an X1 plan and just purchased a 4K TV and would like to change from current XG2v2 standard HD to a 4K XG1v4 box.  How do I go about the exchange?

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fastest way is to swap the box and power cord (not remote nor HDMI cable) at your local xfinity store. 

[ComcastJoeTru]

Hello phyllis0529. Thank you for creating a post on our Forum. If you still need assistance with ordering an XG1v4 4K DVR, I can help. Please send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 

[Adg2020]

Hello, I am also trying to upgrade my xfinity box to 4K. My 4K tv is connected to a satellite receiver box. Do I need to upgrade both the main dvr and satellite boxes? Will my other non-4K tv’s still work?

[ComcastMorgan]

Hi there, Adg2020. You can upgrade each box that is connected to a 4K TV. You don't have to replace all boxes. Does that help?

[Spinbowler300]

@ComcastJoeTru I, too, would like a XG1V4 box. I have both a 4K TV and Reciever. I didn't see any PM email link on your profile page. Can you help me out?

Thanks.

[BadChuel]

Good Evening, I too have upgraded to a 4K tv and would like to upgrade to a 4K box. Please advise!

[BadChuel]

@ComcastMorgan  @ComcastJoeTru  I upgraded to a 4K TV and discovered my current box isn't 4K. Can I get some help upgrading to a 4K box please?

[andrew28]

@ComcastJoeTru In the same boat that would like the 4k dvr and did not see a way to message you. Thanks!

[Again]

All ---

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  

Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.

Thanks

[ComcastGina]

@Adg2020 , @Spinbowler300 , @BadChuel  , @andrew28 

Hi all! Step one is to make sure that you meet the eligibility requirements for 4K services.  If your TV is 4K compatible then, as @Rustyben stated earlier in this thread, the quickest option will be to swap the box and power cord at one of our stores. You can even set up an appointment to make it easier! If you are unable to then those that I have tagged can click on my handle (ComcastGina) and send your name and the address so we can get it ordered for you. We appreciate your patience with us here! 

[BadChuel]

Hi @ComcastGina,

I was actually able to speak with someone on the phone just this morning and get a new 4K box shipped out. Assuming the right thing arrives in a couple of days, I should be good-to-go. Thanks!

[BWeb]

I am in need of getting my old DVR replaced with the XG1v4 also.

I was just doing the Xfinity chat to try and get one ordered but the agent's English was a bit off and is unclear if he actually ordered one for me let alone if it is the XG1v4 that we need.

Can you folks at Comcast help me with this to make sure we are set up properly and get the XG1v4 sent to us and so we can send our old one back? @ComcastGina ?

[DannyPe]

Hi,

i went through quite an ordeal unsuccessfully trying to get the XG1v4 box. Initially I had to drive to several stores around Atlanta trying to find the subject box that wasn't in stock anywhere even though customer service was telling me it wa sin inventory. Subsequent to that I asked it to be ordered and even though I asked for XG1v4 I got Xi6 first and then XG2v2(which by the way is identical to what I have already). Anyway amopnt all this disfunction this forum remains my only hope of getting the box and would greatly apprecaite if somebody contacts me with assistance.

[Shagerdash]

I am also in need of a 4k reciever. I have visited my local store several times and am informed that they don’t have any and don’t know when they will be getting them. I would much prefer to order one and return my current box once the new one arrives, as opposed to driving to the Xfinity store twice a week and hoping for the best. Any help would be greatly appreciated.

[ComcastRob]

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

[ComcastChe]

Hi @Shagerdash, @DannyPe, and @BWeb! Thanks for using the Xfinity Forum to request a 4K DVR. If you haven't received one yet, feel free to send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.

[saponifyde]

@ComcastChe - I have this same issue and to say the least its been a nightmare trying to get my HD box swapped out for a 4k one. Been to two stores without success and eventually referred to go online. Agent lied to me the box had been shipped but really did nothing. Very frustrating experience overall.

[Bkistler08]

Hello Team,

I have experienced quite a fun experience of sending and receiving boxes with xfinity via the online chat and phone calls. I have been unable to get the correct box for 4K content. Now online chat claims that are unable to send the boxes and my local store also is unable to get the 4K box. Running out of options. Please help.

Thank you!

[MiltE]

Greetings. I am also looking to upgrade an existing xfinity box to the 4K version. Can you point me in the right direction?

Milt

[ComcastJamesH]

Greetings, @MiltE, @Bkistler08, and @saponifyde!

I can look into your concerns about upgrading to a 4K device. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

[kccusano]

Replying so I can also PM for a new box... thanks!

[greensys]

Hi Comcast,

I recently signed up for Comcast service and am very happy with the content and apps.  I have a XG1v3 DVR box and the fan inside the box is noisy and loud, sounds like it is malfunctioning, and drowns out the volume of the television at reasonable levels.  I would like to inquire on the feasibility of getting the newer XG1v4 box that supports 4k for my televion and also has no fan and a solid state hard drive with no moving parts.  Please inform me on the best possible way to upgrade to this XG1v4 device via a standard shipping method.

Thank you in advance for your help!

[ComcastJeniece]

Hey there, greensys, I am so happy to hear that you are a new Comcast customer and your are enjoying all of your services! Welcome to the family! We would be happy to assist you with your interest in our 4K box. Can you please send us a Private Message with your full name and full address, so we can pull up your account?

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.

[Mcnaugjm]

Hello. I am also looking to upgrade an existing xfinity box to the 4K version. Can you help me as well?

[ComcastRayana]

Hello, @Mcnaugjm. I would be happy to help with getting a new 4K box out to your home. I have it and enjoy the awesome picture quality. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

[KF2417]

I tried ordering a XG1v4 box to replace my XG1 about a month ago. I was told it was ordered but it never arrived. I called back later and a different rep told me the order was not approved.  Can someone from Xfinity help clear this up. I have a 4K tv and would like to get 4K content. 

[ComcastStephani]

Hello, and thank you for bringing this to our attention! We'd love for you to get a 4K box as well, so you can fully enjoy your 4K TV. In order to assist you, please create your own post in our forums, and then wait for us to request a Private Message. To see more on our forum guidelines, please visit https://comca.st/3q2WzJ1. Thanks!