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How to Speak to Live Agent

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Regular Visitor

How to Speak to Live Agent

Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support. The only option it gave me was to select #1 to return to main menu or visit xfinity.com/myaccount. The call automatically disconnected after a few seconds.

I’ve logged into my account but did not receive the information I’m seeking. Please help!
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Expert

Re: How to Speak to Live Agent


@RockneL wrote:
Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support. The only option it gave me was to select #1 to return to main menu or visit xfinity.com/myaccount. The call automatically disconnected after a few seconds.

I’ve logged into my account but did not receive the information I’m seeking. Please help!

When I was on that menu with few decent choices, I hit zero for operator a few times. It finaly connected me with someone.

 

They said someone come out and gave a Ref#. That was two weeks ago and I am still waiting to get my problem fixed.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

Re: How to Speak to Live Agent


@RockneL wrote:
Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support. The only option it gave me was to select #1 to return to main menu or visit xfinity.com/myaccount. The call automatically disconnected after a few seconds.

I’ve logged into my account but did not receive the information I’m seeking. Please help!

You can post about your issue here and we may be able to help.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: How to Speak to Live Agent

Hi, RockneL. Thanks for posting here in the Community, we are happy to have you! If you would like to let us know what you were seeking support with, we would be happy to help you here. We're here for support and we help with all kinds of things!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!