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Houston outage

New Poster

Houston outage

My internet was out from 2/15-2/17 due to winter storm in Texas. I received a credit for 2/15 but not for 2/16 or 2/17.
Official Employee

Re: Houston outage

Hey there, Dmcguire96, thanks for reaching out through Xfinity Forums regarding the service interruption in your area! I see you are a new poster in the community! Welcome, we really appreciate your time in joining the community! Happy posting! Also, I hope you are staying warm out there! I definitely apologize for the inconvenience of any service interruptions in your area and that you were not issued a credit for the full downtime. We would be happy to take a look at the details of the interruption. Can you please send us a Private Message with your full name and full address, so we can pull up your account? 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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