New Poster
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1 Message
Houston Service outage
I live in Houston and had a service outage from 2/15/2021-2/17/2021 and am inquiring about a bill credit for those interruptions.
Thanks!
New Poster
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1 Message
I live in Houston and had a service outage from 2/15/2021-2/17/2021 and am inquiring about a bill credit for those interruptions.
Thanks!
XfinityJeniece
Official Employee
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3.4K Messages
5 years ago
Hey there, zj123, thanks for reaching out through Xfinity Forums regarding the service interruption in your area! I see you are a new poster in the community! Welcome, we really appreciate your time in joining the community! Happy posting! I definitely apologize for the inconvenience of any service interruptions in your area and I hope you are staying warm out there! We would be happy to take a look at the details of the interruption. Can you please send us a Private Message with your full name and full address, so we can pull up your account?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.
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Louann_Duran
New Poster
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1 Message
5 years ago
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XfinityMarcos
Official Employee
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2.4K Messages
5 years ago
Hello, @Louann_Duran, thank you for reaching out to our Forums for help with your credit concerns, you've come to the perfect place for help. I have your back on this and would be happy to take a look at any credit options we have for you. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".
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