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Help with extension payment

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New Poster

Help with extension payment

Hello

Please,please, please. I need to know how to set up a payment arrangement. I've been out of work due to covid since February, I've always struggled to keep this on, and my job that I started oct. My service went out the 3rd day of training until the next day and I was terminated as a result due to missing time when you can't have any during training. I just started a new job Monday, I cannot afford for it to get cut off due to it being a work from home job and my son is currently virtual due to covid. I'm terrified that it's going to get disconnected anyway and I'll have to pay the full amount that I can't pay right now. We've had comcast for years and wish comcast was more understanding especially these late fees that hurt even more during covid. Please tell me how to set it up or set it up for me that it really doesn't go off, I don't get paid until next Friday and I'm concerned it'll be disconnected during my training. I've read that it failed to register the payment arrangement for many people and I didn't see how to successfully set it up. Please, HELP me with setting arrangement for the 144 amt, again I can't pay that 3something at once. Thank you for any help and guidance.
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Official Employee

Re: Help with extension payment

@kimmyj2322  Apologies for the issue and the experience that you described above. 

 

Here is some info on scheduling a payment or making a payment arrangement:  

https://www.xfinity.com/support/articles/schedule-payment

 

I have also sent this information to you via e-mail. 

 

Your account is showing as eligible for a payment arrangement:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

As a courtesy, we have credited back any late fees and reactivation fees charged to your account over the past 24 months plus an adddditional credit for your loyalty.

 

I hope that helps in making the overall balance more manageable. 

 

Hang in there. 

 


I am an Official Comcast Employee.
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New Poster

Re: Help with extension payment

Thank you soooo much for the clear instructions and extra help. It's was definitely needed.
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Official Employee

Re: Help with extension payment

Greetings, @kimmyj2322! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I'm glad to see ComcastTeds was able to provide you with information on how to set up a payment arrangement. We certainly understand times are tough right now with the current situation in the world. If you are still needing help or verification a payment arrangement was set up, feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!