Solved! Go to Solution.
@kimmyj2322 Apologies for the issue and the experience that you described above.
Here is some info on scheduling a payment or making a payment arrangement:
I have also sent this information to you via e-mail.
Your account is showing as eligible for a payment arrangement:
As a courtesy, we have credited back any late fees and reactivation fees charged to your account over the past 24 months plus an adddditional credit for your loyalty.
I hope that helps in making the overall balance more manageable.
Hang in there.
Greetings, @kimmyj2322! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I'm glad to see ComcastTeds was able to provide you with information on how to set up a payment arrangement. We certainly understand times are tough right now with the current situation in the world. If you are still needing help or verification a payment arrangement was set up, feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.