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DISGUSTED....AGAIN

ABUSEDCUSTOMER4
New Poster

DISGUSTED....AGAIN

First of all, contacting anyone of importance is ridiculous. <Edited>. I've complained and you do nothing! Here's the half of it....

<Edited>. We've been without consistent internet service for years and sporadic tv. It's been ten times worse over the past 2 years particularly. We've had several techs out and no one has been able to solve the issue. The last tech that came was finally able to identify the problem, or so he thought. Your rude team came out and laid new cable. However, they never called to say they were coming to inspect/evaluate or actually do the work. They just showed up waiting outside our home. They laid the cable and left without checking to see if we were up and running....Well we weren't. They left without even attempting to clean up or fix our walkway they removed. We've been without internet for the past several days. Techs have come and are working on it, but they say everything is messed up and was from the first installation years ago. The people that laid the cable did it in the wrong box. The tech said he could get us some sort of compensation for all the misery we've gone through. <Edited>. This morning I get an email saying we got $10 credit. Are you kidding me! $10 is a slap in the face and a blatant blow off. This is not acceptable in any way. <Edited>

We never got military discounts that we requested....ever! You charged us for months of Showtime when we didn't even order it. It started in March 2020 and I was told we would get credit for it through August. We got NOTHING! If we don't get proper compensation for the last 10 years of terrible service and the Showtime reimbursement. CANCEL our account and we're going to your competitor. Not only that, but I'll seek legal action as well as contact the BBB, besides slamming you on every social media sight I can possibly find. I'll post it on every neighborhood site. This is not a threat, I am dead serious. Make this right or we're gone for good. <Edited>....LOYAL CUSTOMERS SINCE 2004!!!! <Edited>.

Again
Expert

Re: DISGUSTED....AGAIN

@ABUSEDCUSTOMER4 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ABUSEDCUSTOMER4
New Poster

Re: DISGUSTED....AGAIN

I don't believe you. We have been blown off a few dozen times. I was just online with one of your reps in the chat line and they hung up on me.....another blow off because you care nothing about your customers. 

Again
Expert

Re: DISGUSTED....AGAIN


@ABUSEDCUSTOMER4 wrote:

I don't believe you. We have been blown off a few dozen times. I was just online with one of your reps in the chat line and they hung up on me.....another blow off because you care nothing about your customers. 


The employees that we have here are corporate employees unlike the reps in the chat module or on the phone.  If you were exchanging messages via Private Message with an Official Employee here, you were connected with a corporate employee.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastTambrey
Official Employee

Re: DISGUSTED....AGAIN

Hello, ABUSEDCUSTOMER4. Welcome to the Xfinity Forums! I'm sorry to hear about your experiences with us and this is definitely not what we want for you. I understand how important stable cable and internet is, especially as of late and I would probably be pretty frustrated too after trying to get this corrected for so long. I would love to look over your account and help get your services working properly again so you can enjoy them, as well as make any necessary adjustments to your bill. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!