I don't believe you. We have been blown off a few dozen times. I was just online with one of your reps in the chat line and they hung up on me.....another blow off because you care nothing about your customers.
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First of all, contacting anyone of importance is ridiculous. <Edited>. I've complained and you do nothing! Here's the half of it....
<Edited>. We've been without consistent internet service for years and sporadic tv. It's been ten times worse over the past 2 years particularly. We've had several techs out and no one has been able to solve the issue. The last tech that came was finally able to identify the problem, or so he thought. Your rude team came out and laid new cable. However, they never called to say they were coming to inspect/evaluate or actually do the work. They just showed up waiting outside our home. They laid the cable and left without checking to see if we were up and running....Well we weren't. They left without even attempting to clean up or fix our walkway they removed. We've been without internet for the past several days. Techs have come and are working on it, but they say everything is messed up and was from the first installation years ago. The people that laid the cable did it in the wrong box. The tech said he could get us some sort of compensation for all the misery we've gone through. <Edited>. This morning I get an email saying we got $10 credit. Are you kidding me! $10 is a slap in the face and a blatant blow off. This is not acceptable in any way. <Edited>
We never got military discounts that we requested....ever! You charged us for months of Showtime when we didn't even order it. It started in March 2020 and I was told we would get credit for it through August. We got NOTHING! If we don't get proper compensation for the last 10 years of terrible service and the Showtime reimbursement. CANCEL our account and we're going to your competitor. Not only that, but I'll seek legal action as well as contact the BBB, besides slamming you on every social media sight I can possibly find. I'll post it on every neighborhood site. This is not a threat, I am dead serious. Make this right or we're gone for good. <Edited>....LOYAL CUSTOMERS SINCE 2004!!!! <Edited>.
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